SHIPPING & RETURNS

SHIPPING POLICY

vetsupply.ca is dedicated to providing efficient and reliable delivery services for our comprehensive range of veterinary products. Our shipping policy is designed to meet the diverse needs of our customers across Canada, ensuring timely and cost-effective delivery solutions.

Edmonton and Surrounding Areas: Acknowledging the support of our local community, we offer a complimentary delivery service with a $0 flat rate for all orders within Edmonton and its immediate vicinity.

Shipping Across Canada: To serve our customers nationwide, we implement a uniform shipping structure. A standard $25 flat rate shipping fee applies on all orders to all Canadian provinces. Additionally, we are pleased to offer free shipping on orders exceeding $199 CAD.

Special Circumstances for Remote Areas and Unique Shipments: vetsupply.ca endeavours to reach customers in every corner of the country. However, orders destined for certain remote locations, or those requiring special handling due to non-standard dimensions or weight, may be subject to supplementary delivery charges. In such cases, our customer service team will contact you with detailed information and obtain your consent before incurring any additional charges.

We remain committed to ensuring the highest level of customer satisfaction and efficient handling of all orders. For inquiries regarding our shipping policy or for further assistance with your orders, please contact our customer service team.

We appreciate your trust in vetsupply.ca for your needs.

RETURN & EXCHANGE POLICY

Returning product. All products require a return authorization from VetSupply.ca Please contact us by phone (780-676-0239), or email info@vetsupply.ca to attain authorization. Products being returned must be properly packaged. Products damaged during return shipping from customer to VetSupply.ca that are not resaleable are not eligible for credit.
Incorrect Orders. All products incorrectly ordered by the customer must be shipped back to VetSupply.ca prepaid. Products shipped in error by VetSupply.ca must be shipped prepaid and the customer will be credited by VetSupply.ca please contact us by phone, or email info@vetsupply.ca before shipping.
Products Received Damaged. The customer must sign the shipping receipt and clearly indicate damaged at the time of receipt. Email a copy of the shipping receipt and the original invoice to VetSupply.ca for credit within 3 business days. All credits must be preauthorized by VetSupply.ca
Hidden damages or missing items. Hidden damages or missing items must be reported to VetSupply.ca within 3 business days by phone (780-676-0239), or email info@vetsupply.ca. vetsupply.ca will not be liable or responsible after this time.
Special Orders. Items special ordered by the customer are nonreturnable.
PLEASE NOTE: All quoted orders on non stock items/equipment/products are subject to a standard 20% restocking fee. These fees are to allow Vet Supply to recover expenses including but not limited to shipping/packaging/crating as well as brokerage/CBSA fees/duties charged and GST or applicable Provincial taxes payable.